Terms of Service

1. About these terms
This website is operated by Dulcet. By visiting our site or placing an order, you agree to these terms.

2. Products
Our candles are poured by hand in small batches in Lebanon. Slight variation in colour and surface finish between candles is normal and part of how they’re made. We photograph our products as accurately as we can, but screens vary and colours may differ slightly from the item you receive.

3. Prices and payment
Prices are shown in US dollars and may change without notice. We accept cash on delivery, Whish and OMT. Where a payment provider charges a transfer fee, that fee is the customer’s responsibility unless we state otherwise.

We may refuse or cancel any order, including after it has been placed — for example where an item is out of stock, a price has been listed in error, or we cannot deliver to your location. If we cancel an order you have already paid for, we will refund you in full.

4. Delivery
We deliver within Lebanon. Delivery times given at checkout are estimates, not guarantees. Risk in the goods passes to you on delivery. If an order cannot be delivered because the address was incorrect or nobody was available to receive it, a second delivery fee may apply.

5. Candle safety — please read
Candles are an open flame and must be treated as one.

Never leave a burning candle unattended.
Keep away from children, pets, draughts and anything that can catch fire.
Always burn on a stable, heat-resistant surface.
Trim the wick to about 5 mm before each use.
Do not burn for more than four hours at a time.
Stop using the candle when about 1 cm of wax remains.
The vessel becomes hot in use and stays hot afterwards. Do not move it while lit or warm.

Dulcet is not liable for damage or injury resulting from use that does not follow these instructions.

Our Refund Policy forms part of these terms.

7. Intellectual property
All content on this site — text, photographs, the Dulcet name, logo and packaging design — belongs to Dulcet and may not be reproduced without our written permission.

8. Liability
To the extent permitted by Lebanese law, our liability for any claim relating to a product is limited to the price paid for it.

9. Governing law
These terms are governed by the laws of Lebanon, and any dispute falls under the jurisdiction of the Lebanese courts.

10. Changes
We may update these terms. The version published here at the time of your order is the one that applies.